The Awesome Support Gallery

A Basic Walkthrough Of Awesome Support

01: Master Ticket List

This is your master list of tickets.  All the information you need at a glance.  Filters are located at the top of the page and the list can be sorted by simply clicking the column title.

02: Edit Ticket Screen

This is what a ticket looks like to an agent – the full ticket history is preserved at all times. Ticket details are on the right including information about the customer (There are many more details below that couldn’t be included in this screen shot).  Agents can use a standard editor to reply to tickets and the editor is configured to only allow the attributes that most email clients can rendor. 

03: Multiple Products

Supporting multiple products? Here is your master list – and it can be synced with your WooCommerce or Easy Digital Downloads store if they are hosted with us.  The product list can also be synced with Envato.

04: Multiple Departments

And, of course, there is support for multiple departments.

05: Color Codes

Create your own color coded list of statuses to apply to each ticket. You can create as many statuses as you like to help group, sort and categorize your tickets.

06: Custom Forms

Use Gravity Forms to create your own unique ticket entry forms!

07: Canned Responses

Pre-written responses allow agents to rapidly respond to common questions with just a click

08: Numerous Settings

A wide variety of options allow you to personalize every aspect of the agent and user experience